Refund Policy

OpenMagic.gg sells subscriptions through two payment providers, chosen automatically by the country you are buying from. Outside Brazil, Paddle.com Market Ltd is the merchant of record for your purchase and the charge appears on your statement as Paddle or PADDLE.NET*. In Brazil, the payment is processed by Stripe and OpenMagic.gg is the seller. This policy applies to purchases through either provider.

If you are not satisfied with a paid plan, you can request a full refund of your first payment within 14 days of the charge, for any reason. This covers Diamond and ProPlayer, monthly and annual.

Paid plans bought through Paddle start with a 7-day free trial. You are not charged during the trial, and cancelling before it ends means no charge at all.

Subscriptions renew automatically until you cancel. You can cancel at any time from Account, and cancelling stops every future renewal. If a renewal charge caught you by surprise, request a refund within 7 days of that charge and we refund it in full.

Consumers in the European Union and the United Kingdom have a 14-day right of withdrawal, and consumers in Brazil have a 7-day right of regret under article 49 of the Consumer Protection Code. The windows above are at least as generous, and nothing in this policy limits rights you have by law.

Cancelling keeps your access until the end of the period you already paid for, and no further charge is made. Outside the windows described above we do not refund the unused part of a period.

A duplicate charge, or a charge made after you had already cancelled, is refunded in full whenever it happened. Just tell us.

Requests made outside the windows above for a period that was already used, and requests from an account suspended for a breach of the Terms of Service. Repeated refund requests across new subscriptions may be declined as abuse.

Email support@openmagic.gg from the address on your account, including the order or transaction ID printed on your receipt.

If you bought through Paddle, you can also request it directly from Paddle by replying to the receipt email or through paddle.com/help.

We answer refund requests within 2 business days. An approved refund goes back to the original payment method and usually lands within 5 to 10 business days, depending on your bank or card issuer.

Please contact us before opening a chargeback with your bank; almost everything is faster to solve directly. An account with an open chargeback may be suspended until the dispute is resolved.

support@openmagic.gg